Shipping Policy

Effective date: August 17, 2026

1. Made-to-order processing

Every Zodiacara product is made specifically for you after your order is placed. Most orders are prepared for shipment within 2–5 business days.

Business days do not include weekends or holidays. Processing may take longer during holidays, periods of high demand, or when an order requires additional verification.

2. Estimated delivery times

Delivery time consists of two stages:

Production time + Shipping time = Estimated delivery time

After fulfillment, estimated shipping times are generally:

• United States: 1–8 business days

• International destinations: 1–20 business days

These are estimates, not guaranteed delivery dates. Weather, carrier disruptions, customs processing, holidays, and other circumstances outside Zodiacara’s control may cause delays.

3. Shipping charges

Shipping charges are calculated and displayed during checkout before payment is completed. Rates may vary based on the products ordered, quantity, shipping destination, and available delivery method.

Applicable taxes are calculated separately during checkout.

4. Order tracking

When your order ships, you will receive a confirmation email containing available tracking information.

Tracking may take up to 48 hours after shipment to appear in the carrier’s system. International tracking may update less frequently depending on the destination and carrier.

5. Multiple shipments

Items from the same order may arrive in separate packages. This can happen when products require different packaging or are fulfilled from different facilities.

If your order is divided into multiple shipments, you may receive a separate tracking notification for each package.

6. Shipping address accuracy

Customers are responsible for providing a complete and accurate shipping address, including any apartment, suite, or unit number.

If you notice an address error, contact us immediately at:

info@zodiacara.com.

We'll do our best to correct it, but changes aren't guaranteed once production or shipping has begun.

Zodiacara is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address supplied by the customer.

7. Packages returned to sender

A package may be returned due to an incorrect address, a failed delivery attempt, refusal, or failure to claim it from the carrier or customs.

If a package is returned for a reason caused by incorrect customer information or failure to accept delivery, additional shipping charges may be required before it can be sent again.

Contact us promptly if tracking shows that your package is being returned.

8. Delayed or missing packages

If your order has not arrived by the estimated delivery date:

1. Review the tracking information.

2. Confirm that the shipping address on the order is correct.

3. Check with household members, neighbors, and the local carrier.

4. Contact us atc info@zodiacara.com if the package still cannot be located.
   

Claims involving packages believed to be lost in transit must be reported to us within 30 days after the estimated delivery date. Claims submitted after this period may not be eligible for replacement or reimbursement.

Packages marked as delivered by the carrier will be reviewed individually. A delivered status does not automatically qualify an order for replacement or refund.

9. International orders

International shipping is available only to destinations offered during checkout.

International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country. Unless checkout specifically states that these charges are included, they are the customer’s responsibility.

Zodiacara cannot control customs processing times or charges imposed by government authorities.

10. Shipping damage

If your order arrives damaged, defective, misprinted, or incorrect, contact us promptly at info@zodiacara.com with:

• Your order number

• A description of the problem

• Clear photographs of the item

• Clear photographs of the packaging, when applicable

Eligibility for a replacement or refund is governed by our Returns, Refunds, Exchanges, and Order Changes Policy.

11. Returns

Do not mail products to Zodiacara’s customer service address or to any address shown on an invoice without receiving instructions from us first.

Contact info@zodiacara.com before sending any product. Unauthorized returns may not be accepted or refunded.

12. Contact us

For shipping questions or delivery concerns, contact:

Zodiacara Customer Support
Email: info@zodiacara.com

Please include your order number in the subject line.