Effective date: August 7, 2026

1. Made-to-order products

Every Zodiacara product is created specifically for the customer after an order is submitted. Because our apparel is made to order, all sales are considered final once production begins, except when an item arrives damaged, defective, misprinted, incorrect, or is confirmed lost in transit.

2. Review your order carefully

Before completing your purchase, please carefully verify:

• Product and design

• Garment color

• Size

• Quantity

• Shipping address, including apartment or unit number

Customers are responsible for selecting the correct size and color and providing a complete, accurate delivery address. Please consult the applicable size chart before ordering.

By submitting an order, the customer confirms that the order information has been reviewed and is correct.

3. Order changes and cancellations

If you need to change or cancel an order, contact us immediately at info@zodiacara.com.

We will attempt to accommodate the request if production has not started, but changes and cancellations are not guaranteed. Once an order enters fulfillment, it can no longer be changed or canceled because the product is already being produced specifically for the customer.

Submitting a change or cancellation request does not mean the request has been approved. We will confirm by email whether the order could be changed or canceled.

4. Returns and exchanges for size, color, or change of mind

We do not accept returns, refunds, or exchanges for:

• Ordering the wrong size

• Ordering the wrong color

• Changing your mind

• Buyer’s remorse

• Preferring a different design after receiving the order

• Minor differences between colors displayed on a screen and the finished printed product

Because each item is made to order, replacing a size, color, or design requires producing an entirely new product. Please review the product description, images, and size chart carefully before purchasing.

5. Damaged, defective, misprinted, or incorrect items

If your order arrives damaged, defective, misprinted, mislabeled, or different from what you ordered, contact info@zodiacara.com within 30 calendar days of delivery.

Include:

• Your name

• Order number

• A detailed description of the problem

• Clear, well-lit photographs showing the entire item

• Close-up photographs clearly showing the defect, damage or printing problem

• A photograph of all affected products together if multiple items have the same problem

• A photograph of the shipping package or label if relevant

Photographic evidence is required for our fulfillment partner to evaluate the claim. Please keep the item and its original packaging until we provide instructions.

If the claim is approved, we will provide an appropriate resolution, which may be a replacement or refund. In most approved damage, defect, or misprint cases, the customer will not need to return the defective item.

6. Do not return products without authorization

Do not mail products to the customer support address shown on your receipt, invoice, or website.

Customers must contact Zodiacara before returning any product. Unauthorized returns may not be received, identified, processed, or refunded.

If a physical return is required, we will provide the correct return address and instructions by email. Zodiacara is not responsible for products mailed to an unauthorized or incorrect address.

7. Lost packages

If tracking has not updated or an order has not arrived within five business days after its estimated delivery date, contact us promptly.

Lost-package claims must be reported no later than 30 calendar days after the estimated delivery date. We may ask you to verify the shipping address and contact the local carrier before a replacement or refund can be considered.

If the carrier or fulfillment partner confirms that the shipment was lost in transit, we will seek an appropriate replacement or refund.

8. Packages marked delivered but not received

When tracking shows an order as delivered, customers should first:

• Check around the delivery property and all entrances

• Ask household members, neighbors, building management or the front desk

• Verify that the shipping address on the order was correct

• Contact the final delivery carrier for additional delivery information

Orders marked as delivered are not automatically eligible for a refund or free replacement. We will assist where reasonably possible, including helping investigate or submit a carrier claim, but a replacement or refund is not guaranteed when carrier tracking confirms delivery.

9. Incorrect or incomplete shipping addresses

Customers are responsible for providing a complete and accurate shipping address.

If an address error is reported before shipment, we will attempt to correct it, but changes cannot be guaranteed. Once an order has shipped, the delivery address normally cannot be changed.

If an order is returned because of an incorrect, incomplete or undeliverable address, or because the package was unclaimed, the customer may request reshipment. Additional shipping charges will apply.

Returned packages are held by our fulfillment partner for a limited period. If the customer does not provide a corrected address and pay any applicable reshipping charges within the available period, the item may no longer be available for reshipment. The original order will not automatically qualify for a refund.

10. Refused and unclaimed packages

Orders refused by the customer or not collected from a Post Office, parcel locker, customs office or pickup location are not considered damaged or defective.

If the package is returned to our fulfillment partner, the customer will be responsible for any additional shipping charges required to send it again. Refunds are not guaranteed for refused or unclaimed made-to-order products.

11. Refund processing

Approved refunds will be issued to the original payment method whenever possible. Processing time after approval depends on the payment provider and the customer’s financial institution.

Original shipping charges are generally nonrefundable unless the entire order qualifies because of a confirmed fulfillment error, defect, damage or loss in transit.

Zodiacara reserves the right to offer a replacement instead of a refund when appropriate and permitted by law.

12. Claim review

Submitting a claim does not automatically guarantee a refund or replacement. Claims are reviewed using the order information, tracking records, photographs, and other relevant evidence.

Claims involving incomplete information, unclear photographs, normal wear, improper washing or care, accidental customer damage, or issues reported outside the applicable claim period may be denied.

Fraudulent, altered, or abusive claims may also be denied.

13. Applicable consumer rights

Nothing in this policy limits any rights that cannot legally be waived under applicable consumer-protection law. If applicable law provides additional rights, those rights will take precedence over conflicting portions of this policy.

14. Contact us

For all order problems, cancellation requests, damaged items, and delivery concerns, contact:

Zodiacara Customer Support
Email: info@zodiacara.com

Please include your order number in the subject line, and do not mail any product without receiving return instructions from us first.

Returns, Refunds, Exchanges, and Order Changes Policy